David G.

Oversat fra engelsk:

Vi besøgte Danmark fra Storbritannien i efteråret 2013. Vi valgte et sommerhus fra DanCenter ved Mossø, hvor vi deltog i et kajakevent. Sommerhuset var i en skammelig forfatning - beskidte senge, snavsede vinduer, plettede madrasser og puder, hullede lagener, glasskår i opholdsstuen, fyldt skraldespand i badeværelset... og der stank, de tidligere lejere havde efterladt en spand fyldt af rådnende fiskeindvolde ved døren. Parret, der boede i huset ved siden af, kom forbi og fortalte, hvor kede af det de var på vores vegne. Vi prøvede at kontakte DanCenter på deres "nødtelefonnummer", men de svarede ikke. Sommerhuset var ubeboeligt, og vi var nødt til at finde et andet sted at overnatte. DanCenter har på ingen måde taget ansvar for deres usædvanligt ringe service siden. Klageudvalgets dom var absurd (og længe undervejs) - deres eneste kommentar var, at vi havde afleveret nøglen tilbage og dermed afsluttet kontrakten med DanCenter uden at give dem mulighed for at rette op på problemerne. De mente ikke, DanCenter havde begået nogen fejl hverken ved at levere et sommerhus i så skammelig en forfatning eller ved at undlade at besvare vores anmodning om hjælp inden for rimelig tid.

Vi har rejst meget både i Europa og udenfor, men dette er den værste service, vi nogensinde har oplevet fra et ferieudlejningsbureau.

Original bedømmelse:

We visited Denmark from the UK in autumn 2013. We chose a DanCenter cottage near Lake Mosso where we were taking part in a kayaking event. The cottage was in a disgraceful condition - dirty beds, filthy windows, stained mattresses and pillows, sheets with holes, broken glass in the living area, unemptied bathroom bin... and it stank, the previous tenants had left a bin full of rotting fish intestines at the door. The couple who lived in the house next door visited to say how sorry they were for us. When we tried to contact DanCenter on their "emergency" number they failed to respond. The cottage was uninhabitable and we had to find alternative accommodation. Dancenter have since taken no responsibility for their exceptionally poor service. The board of appeal's verdict was absurd (and long delayed) - their only comment was that we had returned the key and thereby ended the contract with DanCenter without giving them the opportunity to rectify the faults. They found no fault with DanCenter for presenting a cottage in such a disgraceful condition and for failing to respond to our request for help in a reasonable time.

We have traveled widely in Europe and beyond. This is the worst example of service from a holiday letting agency we have experienced.